Refund & Return Policy
We take pride in the quality of our Himalayan dry fruits, Shilajit and Sea Buckthorn. Because these are natural food and wellness products, our returns policy follows food-safety standards. If anything arrives less than perfect, we will make it right.
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Food Safety Comes First
Because dry fruits, Shilajit and Sea Buckthorn are edible food and wellness products, we cannot accept returns of items that have been opened, consumed or tampered with — for hygiene and safety reasons. However, if a product arrives damaged, defective, incorrect or of poor quality, we will replace it or refund you in full.
What Can and Cannot Be Returned
Please review both lists carefully. If your situation is not listed here, contact us — we always try to find a fair solution.
We Will Make It Right
- Damaged in transit — broken jars, crushed tins, leaked Shilajit pouches
- Wrong item delivered — you received something you did not order
- Missing items from a multi-item order
- Broken or tampered seal on arrival
- Quality issue — mould, rancidity, staleness, foreign particles or unusual odour
- Expired product received past its printed best-before date
- Significant weight shortfall beyond normal packing tolerance
Cannot Be Returned
- Opened, used or consumed products (food-safety rule)
- Change of mind after opening the seal
- Natural variation in colour, size, aroma or taste — our products are natural and may vary between batches and seasons
- Shilajit softened or melted during warm-weather transit — this is normal and does not affect quality
- Improper storage by the customer — e.g. dry fruits exposed to humidity or Shilajit left in direct heat
- Late reporting — issues reported after 48 hours of delivery
- Clearance, bulk & final-sale orders, and free samples or gifts
Note: Sea Buckthorn berries and juices may vary in colour and tartness naturally between harvests. Likewise, Shilajit is a natural resin and may vary slightly in texture. These are not defects — they are signs of a genuine natural product.
How to Report a Problem
Because our products are food items, please report any issue within 48 hours of delivery so we can act quickly. Most claims are approved within 24 hours.
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Contact Us Within 48 Hours
Message us on WhatsApp at 0310 9406758 or email info@siachenorganics.com with your order number.
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Send Photos & Details
Share clear photos of the product, the seal, the packing label and the outer box — plus a short description of the issue.
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Quick Review
Our team reviews your claim and responds within 24–48 hours with a replacement, refund or further instruction.
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Resolution
For damaged, wrong or missing items, we usually send a replacement right away. For approved refunds, the amount is returned to you.
How We Resolve Approved Claims
Depending on your situation and preference, we offer the following:
Replacement
We send you the same product again at no extra cost. Recommended for damaged, wrong or missing items.
Full Refund
Returned to your original payment method. Ideal when a replacement isn’t available or preferred.
Store Credit
A coupon code for the full amount plus a small bonus — ideal if you plan to order again soon.
Partial Refund
For cases of minor shortfall or weight variance, a fair partial refund may be offered.
Refund Timelines
Timelines vary by payment method. Below are typical processing times once your refund has been approved.
| Payment Method | Refund Type | Typical Timeline |
|---|---|---|
| Credit / Debit Card | Original payment method | 5–7 business days |
| Bank Transfer | Bank account | 3–5 business days |
| Cash on Delivery | Bank transfer / wallet | 5–10 business days |
| Digital Wallet | Same wallet | 2–4 business days |
| Store Credit | Coupon code | Within 24 hours |
Note: Your bank or payment provider may take additional time to reflect the credit on your statement.
A Note About Shilajit
Shilajit is a natural resin. In warmer months it may arrive softened or slightly sticky — this is completely normal and does not affect its quality. Simply place the container in a cool place (or the refrigerator) and it will firm up again. Softened Shilajit is therefore not considered a defect. However, if the seal is broken, the pouch has leaked, or the product appears contaminated, please report it within 48 hours and we will replace it immediately.
A Note About Dry Fruits & Sea Buckthorn
Our walnuts, almonds, apricots and Sea Buckthorn are natural products with no preservatives. Please store them in a cool, dry place and keep them in an airtight container after opening. Natural variation in colour, size, aroma and taste between batches and seasons is expected and is not a defect. If you notice mould, rancidity, foreign particles or a broken seal, please report it within 48 hours for a free replacement.
Order Cancellation
You may cancel your order for a full refund at any time before it is dispatched. Once the order has been shipped, the returns policy above applies.
To cancel, contact us on WhatsApp at 0310 9406758 or email info@siachenorganics.com with your order number as soon as possible.
Bulk & Wholesale Orders
Bulk and wholesale orders follow the same food-safety principles, but terms may be adjusted based on order size, packaging and delivery arrangements. Any specific conditions will be confirmed in writing at the time of order.
Need help with an order?
Reach out and our team will guide you through the process — usually within a few hours.
Siachen Organics reserves the right to update this policy at any time. Changes take effect once published on this page. For any questions, please contact us at info@siachenorganics.com.